Question 1

What is Paper Hugs?

Accepted Answer

Paper Hugs lets you send a real handwritten letter of encouragement to someone experiencing loneliness — an elderly resident, veteran, hospital or hospice patient, or another person who could use a little kindness.

Question 2

Who receives my letter?

Accepted Answer

You choose the type of person you'd like to encourage. For privacy reasons, you won't know the recipient's identity.

Question 3

Can I choose a specific person?

Accepted Answer

No. To protect privacy, Paper Hugs delivers letters through trusted partner organizations that distribute them to the people who would benefit most.

Question 4

Can I choose a state?

Accepted Answer

Yes. You can select a specific U.S. state or choose Anywhere, and we'll deliver your Paper Hug wherever it's needed most.

Question 5

Are the letters really handwritten?

Accepted Answer

Yes. Every Paper Hug is written with real pen and ink on real paper before it's mailed. It is not a printed handwriting font.

Question 6

Who writes the letter?

Accepted Answer

Your own words become the handwritten letter. After you write your message, we review it and transform it into a beautifully handwritten note using real pen and ink.

Question 7

Can I upload photos or drawings?

Accepted Answer

Not at this time. Paper Hugs currently supports handwritten messages only.

Question 8

Is there a limit to how much I can write?

Accepted Answer

Yes. Messages are limited to 500 characters so they fit beautifully on the handwritten letter.

Question 9

Can I sign my name?

Accepted Answer

Absolutely. You can sign your first name, full name, or however you'd like to be remembered. Many people also include their state.

Question 10

Will the recipient know who I am?

Accepted Answer

Only what you choose to include in your signature. We never share your email, phone number, or any personal contact information.

Question 11

Can recipients reply to me?

Accepted Answer

No. Paper Hugs is intentionally a one-way act of kindness designed to protect everyone's privacy.

Question 12

How do you make sure messages are appropriate?

Accepted Answer

Every Paper Hug is reviewed before it is mailed. Messages containing inappropriate language, harassment, hate speech, personal contact information, or unsafe content will not be sent.

Question 13

How long does delivery take?

Accepted Answer

Most Paper Hugs are reviewed, handwritten, and mailed within several business days. Delivery times vary depending on the destination and postal service.

Question 14

Can I buy more than one Paper Hug?

Accepted Answer

Yes. You can purchase a single Paper Hug, a three-pack, a monthly or yearly kindness subscription, or corporate packages for teams and organizations.

Question 15

Do my Paper Hug credits expire?

Accepted Answer

No. Paper Hugs you've purchased remain in your account until you're ready to use them.

Question 16

What happens if I cancel my subscription?

Accepted Answer

If you cancel, your subscription simply won't renew. Any Paper Hugs you've already received remain in your account.

Question 17

How do you choose the organizations you work with?

Accepted Answer

We partner with trusted nursing homes, hospitals, veteran organizations, hospice providers, and other care communities.

Question 18

Can my nursing home, hospital, or organization participate?

Accepted Answer

Yes. Visit our For Facilities page to learn more and apply to become a Paper Hugs partner.

Question 19

Can businesses participate?

Accepted Answer

Absolutely. Many companies use Paper Hugs for employee volunteer programs, holiday giving, team-building, or community outreach. Visit our Corporate page.

Question 20

Is Paper Hugs a charity?

Accepted Answer

No. Paper Hugs is a for-profit company built around making it easy to spread kindness through handwritten letters.

Question 21

How is my payment information protected?

Accepted Answer

Payments are securely processed through Stripe. Paper Hugs never stores your full payment information on our servers.

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