Updated Privacy Policy
Last Updated: July 3, 2026
Overview
Your privacy matters to us.
This Privacy Policy explains what information we collect, how we use it, and the choices you have.
Information We Collect
We may collect:
Account Information
- Name
- Email address
- State
- Account credentials
Order Information
- Paper Hug purchases
- Subscription status
- Available credits
- Transaction history
Messages
We store:
- Your submitted message
- Your signature
- Recipient category
- Selected state
- Order history
Messages are reviewed before fulfillment.
Technical Information
We may automatically collect:
- IP address
- Device information
- Browser type
- Cookies
- Usage analytics
How We Use Information
We use your information to:
- Operate Paper Hugs
- Process payments
- Fulfill Paper Hugs
- Provide customer support
- Improve our Services
- Prevent fraud and abuse
- Send transactional communications
- Comply with legal obligations
Service Providers
We work with trusted third-party providers to operate Paper Hugs.
These may include:
- Stripe for payment processing
- Supabase for authentication and database services
- Handwrytten or other handwriting fulfillment providers
- Email delivery providers
- Analytics providers
- Cloud hosting providers
These providers receive only the information necessary to perform services on our behalf.
We Do Not Sell Your Information
Paper Hugs does not sell your personal information.
We do not publicly display your messages.
We do not disclose recipient identities.
Cookies
We use cookies to:
- Keep you signed in
- Remember preferences
- Improve performance
- Measure website usage
You may disable cookies through your browser settings, though some features may not function properly.
Security
We use commercially reasonable administrative, technical, and organizational safeguards designed to protect your information.
No internet transmission or storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information only as long as reasonably necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights
Depending on your location, you may have rights to:
- Access your information
- Correct inaccurate information
- Delete your account
- Request a copy of your data
- Manage marketing communications
To exercise these rights, contact us at hello@paperhugs.com.
Children's Privacy
Paper Hugs is not intended for children under 13, and we do not knowingly collect personal information from children under 13.
International Users
Paper Hugs is operated from the United States.
If you access our Services from outside the United States, you understand that your information may be transferred to and processed in the United States.
Changes to this Policy
We may update this Privacy Policy from time to time.
When we do, we will update the "Last Updated" date at the top of this page.